If your Glo Pal Light Up Cube doesn't turn on, please make sure you're putting it in liquid containing ions. For example, bottled water typically does not contain ions and Glo Pal Light Up Cubes typically will not work in bottled or distilled water. If you're still having issues and your Pal is new, please contact our support team at support@glopals.com.

If your Glo Pal Light Up Cube worked previously but is no longer lighting up, there is a high likelihood that the Pal was not dried properly and stayed on overnight.