RETURNS & REFUNDS
We want to make sure you and your little ones get the most out of your purchase. Our policy lasts 30 days from the date your order is delivered. If 30 days have gone by since the delivery date, unfortunately, we cannot offer you a refund or exchange.
Standard Returns (Change of Mind) If you wish to return a product, it must be in its original condition and unopened. Due to the nature of our products, we cannot accept returns of opened items for sanitary reasons.
Approval Required: Please do not send your purchase back prior to contacting us. You must request a return authorization by emailing support@glopals.com.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Inspection: Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.
Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
Defective or Damaged Items If you find a product you have purchased is in any way defective or damaged upon arrival, please reach out to support@glopals.com within 30 days. We will work with you to determine if you are eligible for a product replacement or refund.
SALE / LIMITED EDITION ITEMS Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
LATE OR MISSING REFUNDS If you haven’t received a refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company (it may take some time before your refund is officially posted).
Contact your bank (there is often some processing time before a refund is posted).
If you’ve done all of this and you still have not received your refund yet, please contact us at support@glopals.com.
INTERNATIONAL SHIPPING POLICY International orders are shipped DDU (Duties and Taxes Unpaid) and, in most cases, will use your local postal service for final delivery. Customers are responsible for any duties, taxes, or forms directly to the carrier upon delivery.
The customer will be responsible for the cost of return shipping for packages returned due to unpaid customs fees or failure to complete required country forms. We will process a refund for the order minus the shipping costs.
In most cases, the local delivery service will send a notification of charges via email with a payment link, or in some cases via phone call to the number provided on the order. Please reach out in advance of the shipment if you have any questions about how to complete this process.